Contact Us

Need an answer to a problem?

• FAQs and Email Support
  
  The most common problems are answered here. Please check through the Frequently Asked Questions and Answers before requesting help from the Emsisoft team. Customers can contact the Emsisoft team directly. Each support request will be answered as soon as possible, usually within less than 24 hours. The Emsisoft team prides itself on its response speed.
• Support Forum
  
  If the FAQ didn't help then post your question in the Support Forum. Qualified technicans are available and will help you solve your problem quickly - especially for malware infection related questions.
• Contact us
  
  Account Login, Forum or License Center problems: cc@emsisoft.com
  Sales/Licensing: sales@emsisoft.com
  
  Corporate Sales: corporatesales@emsisoft.com
  Press: press@emsisoft.com
  
  Submit new Malware: submit@emsisoft.com
  False alerts: fp@emsisoft.com
  
  CEO: emsi@emsisoft.com
  Others: support@emsisoft.com
• Phone
  
  Please understand that as an international online company, we are currently unable to provide any phone support.
• Postal address
  
  Emsisoft GmbH
  Mamoosweg 14
  5303 Thalgau
  Austria